1. Overview

At HealthCoreAA, we strive to ensure your complete satisfaction with our head massager products. This Return Policy outlines the terms and conditions for returning or exchanging products purchased from our website (healthcoreaa.com). By making a purchase on our site, you agree to be bound by this policy.

2. Eligibility for Returns

  • Timeframe: You may return most unused and unopened products within 30 calendar days of the delivery date for a full refund or exchange.
  • Product Condition: To be eligible for a return, products must be:
    • Unused, in the same condition as received, and free from signs of wear, damage, or personal use.
    • In their original, unopened packaging with all seals, tags, and components (e.g., charging cables, user manuals, warranty cards) intact.
    • Free from any visible damage caused by improper use, storage, or handling.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized head massager products (e.g., engraved, monogrammed, or made-to-order items).
  • Products that have been used, opened, or damaged due to customer negligence, misuse, or failure to follow product instructions.
  • Hygiene-sensitive products that have been in contact with the skin or hair, unless the return is due to a verified manufacturing defect or product safety issue.
  • Clearance or final-sale items, as marked on the product page.
  • Any product returned after the 30-day return window without prior written approval from our customer support team.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Send an email to [email protected] with your order number, reason for return, and photos of the product (if applicable). Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days.
  2. Prepare the Package: Securely pack the product in its original packaging, including all accessories and documentation. Clearly write the RMA number on the outside of the package.
  3. Ship the Item: Send the package to the return address provided in your RMA confirmation email. You are responsible for all return shipping costs, unless the return is due to a manufacturing defect, shipping error, or incorrect product sent by HealthCoreAA.
  4. Processing: Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund/exchange. Refunds are processed within 5–7 business days of approval, and exchanges are shipped within 3–5 business days.

5. Refund Policy

  • Refund Method: Approved refunds will be issued to the original payment method used for the purchase.
  • Refund Timeline: Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider’s processing times.
  • Deductions: No restocking fees will be applied to eligible returns. However, shipping and handling fees are non-refundable unless the return is due to a HealthCoreAA error (e.g., defective product, wrong item shipped).

6. Exchange Policy

  • Exchanges are available for products of equal or greater value. If exchanging for a higher-priced item, you will be required to pay the price difference.
  • Exchange requests must be initiated within the 30-day return window, and the product must meet the same eligibility criteria as returns.
  • HealthCoreAA will cover the shipping cost for the exchanged item if the exchange is due to a manufacturing defect or shipping error. For all other exchanges, you are responsible for both the return shipping and the shipping of the new item.

7. Defective Products

If you receive a defective head massager, please contact [email protected] immediately. We will arrange for a replacement, refund, or repair at our discretion, and cover all associated shipping costs. Defective products must be reported within 14 days of delivery to qualify for a free replacement or refund.

8. Policy Changes

HealthCoreAA reserves the right to modify or update this Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our site after changes are posted constitutes your acceptance of the revised policy.

9. Contact Information

For questions or concerns about this Return Policy, please contact our customer support team at: